Wednesday, August 26, 2009

I Have A New "Job" - CLEAR Wireless



It is said that preparation plus opportunity equals good luck. Recently, I've heard that hard work and skill equals success. Well, the moment I have waited for has finally arrived. I signed an agreement with an authorized reseller to sell CLEAR Wireless in Atlanta. Let's just say I did the numbers and I will do quite will with this "job." I don't even consider selling CLEAR a job because I love technology and I love helping people solving problems with technology. It also helps that I know how to sell, especially to businesses and high net worth individuals.

For me, this is the right product. I finally found my thrill.

Right now, I am starting with a thread of a budget and a 17" MacBook Pro with a cracked screen. I don't have a car, either. But, being the enterprising fella I am, those bumps will be dried and gone by November.

When I worked in Los Angeles, I was guided by the tagline of First Republic Bank, a financial institution that serves affluent clients: "It's A Pleasure To Serve You." I made that slogan a personal mission for all of my clients and I was highly successful. As I sell CLEAR, that same commitment to superior customer service will continue. Not only will I offer Best In The Business customer service, I will offer an Incentive Program for my customers. For each customer that activates CLEAR service through me, they will receive a Customer Incentive of $35. And, each of my customers will receive a Referral Incentive of $20 for each of their direct referrals that activate CLEAR service through me. For now, all incentives will be paid within 45 calendar days. By November, I will pay those incentives instantly.

If you live in Atlanta, contact me regarding CLEAR. I will advise you about 4G, the service and how it will benefit you. CLEAR is running a special promotion through August 31st - Pick 2 for $45 a month. This service is normally $55 a month. The $45 is locked in for life and it covers two devices.

When it comes to my customers, I mean business. They are the source of my success and I show my appreciation by rendering superior customer service. I look forward to serving you.

This is the finest use of my talents. I am thankful to have found CLEAR. I have big plans for this opportunity.

Saturday, August 22, 2009

Texting While Driving - With Video



I wonder, why is this such a big debate? America is amazing. Our government can pass $787 billion in debt spending in record time, but we are still fussing about texting while driving. It makes no sense - texting shouldn't be done while driving. It is a SERIOUS driver distraction. However, it seems that everyone does it. When I owned a car, I did it. I did it because I felt I would remain in control of my car at all times, because OTHER drivers are the ones who don't drive proactively.

I am a firm believer that if you focus on driving and drive with the mindset of doing everything possible to avoid an accident, almost any accident can be avoided, except for instances like rear end collisions, those caused by a tire blow out, hitting black ice, avoiding or striking an animal or road debris, or mechanical failure of the vehicle.

I have been in three accidents - the first one was a single vehicle accident where I was speeding and ignored a sign on an unfamiliar road. I went airborne and almost totaled my car. The second one happened in a parking structure when the driver of a Corvette rammed into my Audi when his floormat bunched up under the pedals. When he pressed his brake, the accelerator was floored as well. When he let up on the brake...BLAM. He slammed into me, then his shifter went into reverse and he slammed into the wall behind him. His car was totaled. In the third accident, I was driving a Mini Cooper when the driver of a cement mixer was speeding on a blind, curved residential road. He couldn't stop in time as I was making a left turn into a driveway.

But there have been several situations where I avoided accidents simply because I was proactive and let the crazy driver have his way n order to avoid a collision.

Now that I live in Atlanta, I see every day just how bad drivers can be. I'm from LA, have been driving for 22 years in all sorts of situations and have never seen so many drivers blatantly disregard safe driving practices. I love to drive and I miss it sorely, but the tailgating situation is so bad here, I question if I really should drive again.

Because of the prevalence of texting while driving, the persistent tailgating and the frequency of awful accidents that for some reason tend to happen here on a daily, I will NEVER text while driving. In fact, I won't talk on the phone while driving. Even with a hands-free device. When I consider those crazy, irresponsible and selfish drivers out there, the risk isn't worth it.

Back In The Job Market

OK, I told myself I would stop with these long posts, but hey - I like to write (sometimes) and I need to write out all the details of this moment in my life.

The sales job didn't last long. As bad as I need a job, the values of the company did not match mine and I decided to quit after three days.

I worked as a telemarketer, qualifying potential clients for a credit card interest rate negotiation service. If the client had a FICO on 630+, was current on $4,000+ in credit card debt at 10% or higher and was willing to make payments on that debt for at least one year, the company wanted that person's business. However, from the start, there were little things that I should have heeded before accepting the position.

First, the Craigslist ad said INCOMING calls. When I interviewed for the position, I was told the call was an OUTBOUND position. That alone should have sent me for the hills past the Air Force base, because that "correction" spoke directly to the integrity of the company - I was attracted to the job because I thrive with inbound calls, but suffer with outbound calls.

However, I needed a job - ANY job - so I gave it a try, hoping things would be different this time.

Each time I called a potential client, I had to read a script, and I was not to deviate from it. In that script, I had to say:

"Hello Mr. Client, my name is Pete Blow from Financial Services and I'm calling in regards to your current VISA and MasterCard accounts. I'm not calling about any problems with your accounts. I'm calling to see if you received the letter we sent in regards to lowering the interest rates on your credit card accounts. Do you remember seeing that?"

The script has more information and takes a few moments to read. If I don't get an answering machine or get hung up on, I make it to the letter. However, the company never sent a letter. That part of the script is a lie, and I basically lied 300 - 450 times a day. On top of that, I felt like a robot.

The name of the company that paid my check was different, and the website we referred potential clients to had yet another name. Using "Financial Services" with no indication of LLC or INC as the company name is about as vague as it gets. Since the parent company has an A+ rating from the Better Business Bureau, why not use that name in all communication? All the misdirection on the name of the company concerned me.

My ultimate responsibility was to obtain the 16 digit credit card account number, the last four digits of the potential clients' social security number and confirm the billing ZIP code. Then, I was to call the toll-free number of the issuing bank to confirm the total credit, available credit, last payment and next payment. Once I confirmed that the client qualified for the service, I would turn over the call to a closer would secure a $995 - $1595 sale.

Out of 300 phone calls, I had to "pull" the information on at least one credit card a day to keep the job. However, because I was new, I was given four days to pull four credit cards. I was regularly reminded that if I did not achieve 5 credit card pulls a week, I would not have a job.

Much easier said than done.

My working hours were 9:45 AM to 6 PM. Lunch was from 2 PM to 3 PM. These were great hours because I was able to travel from College Park to Marietta via MATRA and CCT for three hours if necessary. During my short time with the job, I was fortunate to get a ride in the morning to the Arts Center Station where I took CCT 10 to the job, and I received a ride home with a coworker who lived in College Park.

There are 20 employees in the office and the company has 5 office suites - 100 employees total. In one day, the company makes 30,000 telephone calls.

In each office there are 5 closers, and those closers earn EACH office around $17,000 A DAY. Using these numbers (provided by the company to motivate us), I did the math:

The company makes:
$85,000 a day
$425,000 a week
$1,700,000 a month
$20,400,000 a year.

Very nice, especially considering that those 100 people are paid $7.25 an hour, work 35 hours a week, work mandatory alternating Saturdays on a commission-only basis and have no health or dental benefits.

I understand the costs of running a business and I'm not hating on that. What rubbed me the wrong way: I'm at work in business attire, speaking to a client with a 700 FICO and $50,000 in credit card debt while explicit versions of songs like "Birthday Sex," "Put You To Bed" and "In The Club" are playing through a speaker pointed in my direction. When some employees advised that the music was too loud or unprofessional, the comments were ignored because we managed to work through those "issues" anyway.

But the final straw was when we were ordered to stand because the "energy level was low" and we were not pulling enough credit cards. We were not allowed to sit back down until we pulled a credit card. In essence, I had to hunch over and operate a computer at desk level while remaining professional on the phone with clients. Having worked for government agencies, I saw that order as a workplace abuse.

When lunch came, I took a LONG walk in 90 degree heat. In fact, I tried looking for the employment agency office a friend pointed out in the area, but I couldn't find it. I would have quit the job on the spot, but I didn't have CCT bus fare (I have funds on my MARTA BreezeCard), so I had to work through the day and wait for my ride home.

Also, one of my classmates told me that the friend who recommended she get a job there was fired because she took a day off to arrange emergency child care for her son. A shameful decision from a company that makes $85,000 a day.

Needless to say, I did not go in the next day.

One thing I will say - EVERY closer was genuinely interested with my success as a cold calling telemarketer. All of the closers LOVED their jobs and truly believed in the product they were offering to the clients they served. Every closer treated me with the highest level of respect and everyone I worked with was just plain nice.

Yesterday, I signed an agreement to sell CLEAR Wireless Internet Service as an independent contractor. I report for sales training on Tuesday and product training on Thursday. I absolutely love technology, I enjoy helping others understand technology and I know how to sell. It's a commissioned position, and the first check won't come until October, so I still plan to get a basic job. However, should I not be able to get an hourly job in a couple of months, my efforts from CLEAR will pay off and getting a regular job will be a nonissue.

Tuesday, August 18, 2009

I Finally Have A Job!

I have been unemployed since October 15, 2008, the day the real estate company I worked for in Saint Louis went out of business. Since then, it has been very difficult to find work. Last week, I received a very simple email requesting that I report for an interview, Monday through Friday, 1 PM to 4:30 PM. It took me two days to get clothes and bus fare to make it to the work location, but I was there. I was formally offered the job on Friday and I began August 17, 2009.

I am in sales. The Craigslist ad clearly said inbound sales, but when I learned of the actual position, it was an outbound sales position. That and the three hour bus/train commute gave me pause - not to mention the integrity of the company - but I needed a job and it was the first opportunity that has come my way in ten months.

I have the opportunity to make great money at this position and I hope to correct a lot of issues very soon, as well as fund the marketing efforts of a few home-based opportunities I long planned to participate in.

The first day, four people out of the training class of nine were let go. I made it through the first round. If I want to keep the job, I just need to make 5 deals per week (one a day). This is from 300-400 calls per day, 1200-3000 calls per week.

If everything goes well, I expect to have a car in a couple of months.